Conditions of reservation and cancellation
it is highly appreciated to arrive to the hotel before 6:00 PM and to inform the hotel in case of late arrival
pets are not allowed in the hotel
stay tax in Brantome en Perigord is 0.75€/pers/day
In order to guaranty your reservation we ask you for a credit card number (Visa – Mastercard – Amex) to make a deposit:
- for a stay of 1 to 3 days : deposit is the cost of 1 night for each booking rooms
- for a stay of 4 days and more : deposit is 40% of total cost of the stay
To cancel a reservation, please contact us directly or, in the case of an internet reservation, go on the web site where you have made your booking.
EXCEPTIONAL CANCELLATION CONDITIONS: COVID-19 PANDEMIC:
For cancellations due to a restriction imposed by the French government due to Covid 19 (containment, restriction of circulation) the deposit will be the object of a credit valid 18 months or will be refunded in full at the end of the 18 months.
STANDARD CANCELLATION CONDITIONS
Cancellation and change of stay before arrival:
- more than 21 days before the date of arrival, refund of the deposit minus 10 € of application fees per room
- between 21 days and 10 days prior to arrival, 50% refund of deposit amount
- less than 10 days before the date of arrival the deposit remains
Change of stay after arrival:
Any cancelled night(s) will not result in any decrease in price in relation to the amount of the planned stay, except if the room is re-booked, the corresponding night amount will be refunded at 50%.
As mentioned by law #78-17 dated January 6th 1978 you have the right to access, to modify and to oppose to the data concerning yourself.
If there is any conflict, in first you have to contact us and, after 2 months, if you have no acceptable answer you can refer to the “Mediateur du Tourisme et du Voyage” (address & method on web site: www.mtv.travel)